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Thank you for choosing Fresh Fork Catering, where we’re dedicated to providing you with a remarkable experience filled with exceptional quality, stellar service, and innovative culinary delights. Our team of professionals is here to support you every step of the way in planning your special event. We are available Monday through Friday from 8:30 am to 4:30 pm.
Feel free to reach out to our catering coordinator at 281-283-2653 for personalized assistance and tailored menu options. Please take a moment to read through our policy.
The online ordering tool, CaterTrax, accepts orders up to 7 days in advance. For a truly customized experience, such as custom menus and themes, we kindly request a 14-day notice to allow for thoughtful menu planning and the sourcing of the freshest ingredients.
To ensure the best selection and service, we ask that events be booked at least 7 business days in advance. We understand that events can arise unexpectedly, and we will do our best to accommodate your needs.
Please note that orders placed less than 72 hours in advance will incur a $75 service charge, which will be automatically added to your invoice.
To streamline the process, we kindly request that payment information be provided at the time of booking or at least 5 business days prior to your event.
Check payments are accepted with a credit card held on file and must be paid in full 7 business days in advance.
On-campus partners can pay with vouchers for all orders. Voucher payments must be processed within 30 days of your event.
Any approved direct billing will incur a 5% late fee if the invoice is not paid within 30 days of the event. An additional 5% late fee will be applied for every subsequent 30-day period the invoice remains unpaid. No deposit is required.
A 50% deposit is required upon booking, with the remaining balance due in full 7 business days prior to your event. Full payment must be received before the event date.
Cancellations must be made in writing at least 5 business days prior to the contracted event date.
If a cancellation is made within 48 hours of the event, a 50% charge will be assessed. If the cancellation is made less than 24 hours before the event, the client will be responsible for the full amount.
Please remember to submit tax-exempt forms to our office at least 3 business days before your event to ensure smooth processing.
Your confirmed guest count is crucial for us to deliver impeccable service. Please provide the final count at least 4 business days before your event to ensure a seamless experience for all attendees.
This number is considered the guaranteed guest count. The final guest count cannot be reduced within the 4-day timeframe before the event. However, it may be possible to increase the guest count, though pricing and menu options may vary based on product availability.
To confirm your event, approval through CaterTrax is required. Additionally, all orders must have a signed Banquet Event Order (BEO) for confirmation.
We’ve recently updated our service charge structure. To better assist our clients, we have broken down the fees into categories. Setup and take-down costs are included for a staffed event (1 to 4 hours).
Additional labor fees of $40.00 per hour, per attendant, will apply for staffed events that exceed the 4-hour timeframe.
Fresh Fork Catering estimates:
Any additional personnel requested by the client will be charged according to the following scale:
Black tablecloths are included for all food and beverage service tables at your event. Additional black tablecloths for non-food tables are available for a $10.00 fee.
Please inquire about sizing and any additional color options that may be available. Specialty linens can also be arranged at market price. Event planners may work directly with the rental company to avoid additional costs.
Compostable serviceware is provided with all orders to accommodate the guaranteed guest count.
China and glassware are available for an additional fee of $2.99 per person. Black cloth napkins are included in the china fee.
Upgraded plasticware is also available for $2.00 per person.
Fresh Fork Casual Catering orders must be placed 48 hours in advance. Napkins and disposable cutlery will be provided as needed depending on menu choice and guest count.
Menus are priced for pick-up at the Catering Kitchen in the Student Center South Building. Delivery is available within a 5-mile radius of campus for a $25 fee.
All items are packaged in disposable containers using recyclable and compostable materials. Please consume all hot and cold foods within a 4-hour window. For groups larger than 100, please contact our catering department.
All alcohol services must be provided by Fresh Fork Catering/Chartwells, the holder of the liquor license.
The reserving party must complete a “Request for Alcoholic Beverage Service at University of Houston Clearlake Event Form.”
TABC requires the form to be completed a minimum of 14 days in advance for groups over 500 and 4 days in advance for groups under 500.
Please inform us of any special dietary requirements as soon as possible, and no later than 4 business days before your event. Our culinary team will work diligently to accommodate these needs.
All food must remain with the catering department at the end of the event for proper disposal. No food or beverages may be removed from the service area unless specifically contracted as carry-out items.
If food is removed from an event, the catering department is not responsible or liable for food quality or safety.
Complimentary on-campus drop-off is available Monday through Friday from 8:00 AM to 5:00 PM for orders exceeding $100.
Off-campus deliveries are subject to fees ranging from $50 to $150 depending on distance and timing.
All events will be charged a setup and breakdown fee. The standard fee includes a $100 setup/breakdown charge.
Thank you for choosing Fresh Fork Catering. We look forward to serving you and creating an event that exceeds your expectations. After your event, you may receive a survey, and we kindly request your feedback.
